Privacy Policy

1. Introduction

Velvet Compass ("we", "our", "us") is committed to protecting the privacy of individuals who use our website and services. This Privacy Policy explains how we collect, use, store, and share personal data in connection with our elderly care services. It applies to all visitors, residents, family members, and users of our website at https://velveon.info.

This policy is written in compliance with Thailand's Personal Data Protection Act (PDPA), B.E. 2562 (2019). If you have questions, you may reach our data privacy team at [email protected].

2. Data We Collect

We collect personal data in several ways, depending on how you interact with Velvet Compass. This may include your name, email address, phone number, and message content when you submit our contact form. If you become a resident or enroll a family member, additional information such as health records, emergency contacts, and dietary requirements may be collected as part of the intake process.

We also collect technical data through cookies and analytics tools, including your browser type, IP address, pages visited, and time spent on our website. This data helps us improve the website experience and is detailed further in our Cookie Policy.

3. How We Use Your Data

Personal data submitted through our contact form is used to respond to your inquiry, schedule consultations, and provide information about our care services. For residents and families, data is used to deliver and coordinate care, communicate updates, and meet dietary and health requirements.

We may also use your data for internal record-keeping, improving our services, and communicating service updates. We do not use personal data for unsolicited marketing unless you have given specific consent.

4. Legal Basis for Processing

Under the PDPA, we process personal data based on one or more of the following legal grounds: your consent (provided when submitting forms or agreeing to cookies), the performance of a service contract (for residents and enrolled families), compliance with legal obligations, and legitimate interests (such as improving our services and maintaining safety).

5. Data Retention

Contact form submissions are retained for up to 12 months unless a service relationship is established, in which case relevant records are kept for the duration of the service and for an additional period as required by Thai law. Website analytics data is retained for up to 26 months. You may request earlier deletion of your personal data at any time.

6. Data Protection Measures

We take reasonable steps to protect personal data from unauthorized access, loss, or misuse. This includes encrypted data transmission on our website, restricted access to resident records, regular security reviews, and staff training on data handling practices.

7. Third-Party Sharing

We do not sell personal data to third parties. Data may be shared with healthcare professionals involved in a resident's care, analytics service providers (such as Google Analytics) for website improvement, and legal authorities when required by law. All third-party service providers are required to handle data in accordance with applicable privacy regulations.

8. Cookies

Our website uses cookies to improve functionality and analyze usage. Essential cookies are required for the website to function. Optional cookies, including analytics and marketing cookies, are only set with your consent. For full details and to manage your cookie preferences, please visit our Cookie Policy page.

9. Your Rights

Under the PDPA, you have the right to access, correct, delete, or restrict the processing of your personal data. You may also withdraw consent at any time, request data portability, and lodge a complaint with the Personal Data Protection Committee of Thailand. To exercise any of these rights, please contact us at [email protected].

10. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our services and website are intended for adults aged 18 and older. We do not knowingly collect personal data from individuals under the age of 18. If we become aware of such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please reach out to our data privacy team:

Velvet Compass
22/8 Chaengwattana Road, Lak Si, Bangkok 10210, Thailand
Email: [email protected]
Phone: +66 2 573 6184

Supervisory authority: Personal Data Protection Committee (PDPC), Thailand